Shipping Policy

Shipping & Delivery Policy

At MealMate, we’re committed to getting your order to you safely and as smoothly as possible. Here’s everything you need to know about our shipping process.

Processing Time

Orders are processed within 1–3 business days.

Once your order is placed, you’ll receive an order confirmation email. When your order ships, you’ll receive a shipping confirmation email with your tracking information.

Shipping Time

We currently ship within Canada only.

Estimated delivery time: 10–18 business days

Please note that shipping times are estimates and may vary during peak seasons, holidays, carrier delays, or customs processing.

Shipping & Delivery Policy

At MealMate, we’re committed to getting your order to you safely and as smoothly as possible. Here’s everything you need to know about our shipping process.

Processing Time

Orders are processed within 1–3 business days.

Once your order is placed, you’ll receive an order confirmation email. When your order ships, you’ll receive a shipping confirmation email with your tracking information.

Shipping Time

We currently ship within Canada only.

Estimated delivery time: 10–18 business days

Please note that shipping times are estimates and may vary during peak seasons, holidays, carrier delays, or customs processing.

Free Shipping Across Canada

We currently offer free shipping across Canada on all MealMate orders.

Fulfillment

MealMate works with trusted fulfillment partners to help process, package, and deliver your order safely.

Your order may be fulfilled through an international fulfillment partner. This allows us to provide reliable packaging, tracking, and delivery support while keeping our products accessible to Canadian customers.

Tracking Your Order

Once your order ships, you’ll receive:

  • A shipping confirmation email

  • A tracking number

  • A tracking link

Tracking updates may take 24–48 hours to appear after your order has shipped.

Delivery Information

Please make sure your shipping address is correct before placing your order.

If your package shows as delivered but you have not received it, please:

  • Check around your property

  • Check with neighbors or building management

  • Contact the carrier using your tracking information

  • Contact us within 48 hours if you still need help

Shipping Restrictions

At this time, we do not ship to:

  • Locations outside of Canada

  • Military APO/FPO addresses

  • Remote areas not serviced by standard carriers

Holiday & Peak Season Shipping

During busy periods such as holidays, Black Friday, or high-volume shipping seasons, processing and delivery times may be longer than usual.

We recommend ordering early during peak seasons.

Questions About Your Shipment?

If you have questions about your order or shipping, please contact us through our contact page.

We’re here to help and will do our best to support you during the delivery process.

Thank you for choosing MealMate.