Get in Touch

We'd love to hear from you! Whether you have questions about our products, need help with your order, or just want to share your MealMate experience, we're here to help.

📧 Email Support

Email: support@getmealmate.com
Response Time: We typically respond within 24 hours

🕐 Business Hours

Daily: 5:00 PM - 12:00 AM EST
We're available every day during these hours for personalized support

🤖 24/7 AI Assistant

Need help outside our business hours? Our AI customer service assistant is available 24/7 to answer common questions about:

• Product specifications and usage
• Order status and tracking
• Shipping and return policies
• Basic troubleshooting

For complex issues or personalized support, our team will follow up during business hours.

📋 Before You Contact Us

You might find your answer quickly in our FAQ section, which covers the most common questions about our warming mats.

🛠️ Product Support

Need help with your MealMate warming mat? We're here to ensure you get the most out of your purchase. Contact us with any questions about:

• Setup and first-time use
• Care and maintenance
• Troubleshooting
• Warranty information

Thank you for choosing MealMate!