Return Policy
30-Day Return Window
We offer a 30-day return policy from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received.
How to Return an Item
- Contact our customer service team through our contact page.
- Provide your order number and reason for the return.
- We'll provide return instructions and a return authorization number.
- Package the item securely with all original materials.
- Ship the item back using the provided instructions.
Refund Process
Once we receive and inspect your returned item, we'll process your refund within 5–7 business days. Refunds will be issued to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or we made an error.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be returnable if they show signs of use.
Exchanges
We currently don't offer direct exchanges. Please return the item for a refund and place a new order.
Questions About Returns?
Contact our customer service team if you have any questions about returns.
Shipping & Delivery Policy
At MealMate, we're committed to getting your order to you safely and as smoothly as possible. Here's everything you need to know about our shipping process.
Processing Time
Orders are processed within 1–3 business days.
Once your order is placed, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking information.
Shipping Destinations
We currently ship to Canada and the United States.
Estimated Delivery Times
- Canada: 10–18 business days
- United States: 10–18 business days
Shipping times are estimates and may vary during peak seasons, holidays, carrier delays, or customs processing.
Shipping Rates
- Canada: Free shipping on all MealMate orders
- United States: Free shipping on all MealMate orders
Currency
- Canadian customers are charged in CAD.
- US customers are charged in USD.
Fulfillment
MealMate works with trusted fulfillment partners to help process, package, and deliver your order safely.
Your order may be fulfilled through an international fulfillment partner. This allows us to provide reliable packaging, tracking, and delivery support across Canada and the United States.
Tracking Your Order
Once your order ships, you'll receive:
- A shipping confirmation email
- A tracking number
- A tracking link
Tracking updates may take 24–48 hours to appear after your order has shipped.
Delivery Information
Please make sure your shipping address is correct before placing your order.
If your package shows as delivered but you haven't received it, please:
- Check around your property.
- Check with neighbours or building management.
- Contact the carrier using your tracking information.
- Contact us within 48 hours if you still need help.
Shipping Restrictions
At this time, we do not ship to:
- Military APO/FPO addresses
- US territories (e.g. Puerto Rico, Guam)
- Remote areas not serviced by standard carriers
- Countries outside Canada and the United States
Holiday & Peak-Season Shipping
During busy periods such as holidays, Black Friday, or other high-volume shipping seasons, processing and delivery times may be longer than usual.
We recommend ordering early during peak seasons.
Questions About Your Shipment?
If you have questions about your order or shipping, please contact us through our contact page.
We're here to help and will do our best to support you during the delivery process.
Thank you for choosing MealMate.